Terms of Service
These are the ground rules for shopping with eBikesPlug. We've added a plain-language summary to every section so you can see what each one means at a glance.
This website is operated by eBikesPlug. The words "we," "us," and "our" refer to eBikesPlug; "you" refers to anyone visiting or buying from the site.
By browsing the site or placing an order, you agree to the terms below, along with our linked policies. If you don't agree with them, please don't use the site. We may update these terms from time to time, so it's worth checking back β continuing to use the site means you accept the current version.
Genuine products
Authentic e-bikes & e-motos, sold and supported by us.
Clear pricing
Prices and stock shown at checkout, before you pay.
Secure checkout
Your card details are encrypted every step of the way.
Local & online
Shop online or visit our Anaheim store in person.
What you can expect β and what we ask
β What you can expect from us
- Accurate product descriptions and pricing, corrected promptly if an error slips through.
- A secure, encrypted checkout for every payment.
- Clear shipping timelines and order tracking by email.
- Real human support by WhatsApp, email, or in store.
- Returns and refunds handled per our published policy.
π€ What we ask of you
- Be of legal age, or have a guardian's consent to buy.
- Provide accurate billing and shipping details at checkout.
- Use the site and products lawfully and safely.
- Wear a helmet and follow local e-bike and e-moto laws.
- Reach out with questions before placing a large order.
Ride safe. Electric bikes and motos are powerful machines. Always wear a helmet, follow the speed and road rules in your city or state, and keep younger riders supervised. Some models may be restricted to riders of a certain age or to private property β check your local regulations before riding.
01Online Store Terms+
By agreeing to these terms, you confirm you're at least the age of majority in your state, or that you have a parent or guardian's consent for any minors using the site under you.
You may not use our products for anything illegal, break any laws in your area, or upload viruses or harmful code. Breaking any of these terms ends your right to use our services.
02General Conditions+
We reserve the right to refuse service to anyone, for any reason, at any time. Your content (other than payment details) may travel across networks unencrypted; your credit card information is always encrypted during transfer.
You agree not to copy, resell, or exploit any part of our service or site content without our written permission.
03Accuracy of Information+
We aim to keep everything accurate, but the material here is for general information and shouldn't be your only source when making decisions. Some content may be historical and isn't always current.
We may update the site's content any time, but we're not obligated to. Keeping track of changes is up to you.
04Prices & Changes to Service+
Product prices may change at any time without notice. We may also modify or discontinue any part of the service without notice, and we aren't liable for those changes, price adjustments, or discontinuations.
05Products & Services+
Some products may be available only online and in limited quantities, and may be subject to return or exchange under our Refund Policy. We do our best to show product colors accurately, but your screen may display them differently.
We may limit sales by person, region, or quantity at our discretion, and may change descriptions, pricing, or availability β or discontinue a product β at any time.
06Billing & Account Accuracy+
We may refuse, limit, or cancel any order at our discretion β including multiple orders from the same account, card, or address, or orders that appear to be from dealers or resellers. If we change or cancel an order, we'll try to reach you using the contact details you provided.
You agree to keep your purchase and account information current and accurate so we can complete your orders and reach you when needed.
07Optional Tools+
We may give you access to third-party tools we don't control or monitor. They're provided "as is" with no warranties, and any use is at your own risk β please review the provider's own terms. Any new features we add later are also covered by these terms.
08Third-Party Links+
Our site may include content or links from third parties not affiliated with us. We're not responsible for their content, accuracy, products, or services, and aren't liable for any transactions you make with them. Please review their policies, and direct any concerns about their products to them directly.
09Comments & Submissions+
If you send us ideas, suggestions, or other comments, you agree we may use them in any way without obligation to keep them confidential, pay you, or respond. We may (but don't have to) remove content we find unlawful or objectionable.
Your comments must not violate anyone's rights, contain unlawful or abusive material, include malware, or misrepresent who you are. You're responsible for what you submit.
10Personal Information+
Your submission of personal information through the store is governed by our Privacy Policy.
11Errors & Omissions+
Occasionally there may be typos, inaccuracies, or omissions relating to descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct these and to change, update, or cancel orders if any information was inaccurate, including after you've placed an order, without prior notice.
12Prohibited Uses+
You may not use the site or its content for unlawful purposes; to break any laws; to infringe intellectual property; to harass or discriminate; to submit false information; to upload malware; to collect others' data; to spam or scrape; for obscene purposes; or to interfere with the site's security. We may end your access for violating any of these.
13Warranties & Liability+
We don't guarantee that the service will be uninterrupted, secure, or error-free, and it's provided "as is" and "as available" without warranties of any kind. You use it at your own risk.
To the fullest extent permitted by law, eBikesPlug and its team aren't liable for any indirect, incidental, or consequential damages arising from your use of the service or products. Where local law doesn't allow these limits, our liability is limited to the maximum the law permits.
14Indemnification+
You agree to indemnify and hold harmless eBikesPlug and its affiliates, officers, agents, and employees from any third-party claim β including reasonable legal fees β arising from your breach of these terms or your violation of any law or third-party right.
15Severability+
If any provision of these terms is found unlawful or unenforceable, that part is enforced to the fullest extent allowed and severed from the rest β and all remaining provisions stay valid and in effect.
16Termination+
These terms stay in effect until terminated by either you or us. You can end them any time by ceasing to use the site. If we believe you've failed to comply with any term, we may terminate the agreement without notice, and you'll remain responsible for any amounts owed up to that date.
17Entire Agreement+
If we don't enforce a right or provision, that's not a waiver of it. These terms, plus any policies posted on the site, make up the entire agreement between you and us and replace any earlier agreements or proposals.
18Governing Law+
These Terms of Service and any separate agreements through which we provide you services are governed by and interpreted under the laws of the State of California, United States.
19Changes to These Terms+
You can always review the most current version here. We may update, change, or replace any part of these terms by posting changes to our website. It's your responsibility to check periodically β continued use after changes means you accept them.
Questions about these terms?
We're happy to explain anything here in plain language. Message us on WhatsApp or send an email and we'll help.
WhatsApp: +1 (682) 432-4814 Β· TueβSat 11β7, Sun 11β5, Mon closed
Last updated: June 24, 2026
