Fast, tracked shipping
Every eBikesPlug order ships from our Anaheim shop with full tracking and insurance. Here's exactly what it costs, who delivers it, and how long it takes.
Shipping rates and delivery times
One simple flat rate to anywhere we ship in the United States — shown again at checkout.
| Destination | Carrier | Cost | Processing | Delivery |
|---|---|---|---|---|
| United States (all 50 states) | UPS / FedEx / DHL | $353 flat | 1–3 business days | 3–7 business days |
| In-store pickup (Anaheim, CA) | — | Free | Same / next day | Collect in store |
Total delivery time = processing time + delivery time. Estimates begin once your order is dispatched and may vary slightly with carrier volume, weather, or remote delivery areas. The flat shipping rate is confirmed at checkout before payment.
Our shipping carriers
Depending on your location and order size, your order ships with one of these trusted couriers.
Used for many e-bike and large-item deliveries across the continental US.
Used for standard and expedited deliveries depending on your destination.
Used for select routes and shipments to ensure timely nationwide coverage.
From checkout to your door
Order confirmed
You get an email confirmation with your order summary right away.
Prepped & shipped
We inspect and dispatch your order within 1–3 business days.
Tracking sent
Your tracking number is emailed the moment your order ships.
Delivered
Your order arrives within 3–7 business days, ready to ride.
How long to your region
Typical delivery windows by US region once your order has been dispatched. These are estimates, not guarantees.
How we protect your order
Fully insured
Every shipment is insured against loss or damage in transit, so your purchase is protected from our door to yours.
Secure packaging
E-bikes and e-motos are carefully packed and protected to arrive safely and in ready-to-ride condition.
Signature on delivery
Because of their value, larger items may require an adult signature on delivery to keep them secure.
Tracking & missing items
📦 How to check your order status
You can follow your order every step of the way:
- Check your confirmation and shipping emails for your tracking number.
- Click the tracking link to see live updates from the carrier.
- If you have an account, log in and open your order history.
- Still unsure? Message us your order number and we'll check for you.
🔍 Missing or lost items
If your tracking shows delivered but something's missing, or a package is delayed:
- Contact us within 7 days of the expected delivery date.
- We'll open an investigation with the carrier on your behalf.
- For confirmed lost shipments, we'll arrange a replacement or refund.
- See our Returns & Refund Policy for full details.
A few more details
🏠 Address accuracy
Please double-check your shipping address at checkout. We can't reroute a package once it's with the carrier, and re-delivery for an incorrect address may incur extra cost.
- Make sure your unit, apartment, or suite number is included.
- Provide a reliable contact number for the carrier.
- Let us know about gate codes or delivery instructions in advance.
📋 Order processing notes
A few things that affect when your order goes out:
- Orders are processed Tuesday–Saturday; Mondays and holidays aren't counted as business days.
- Orders placed late in the day are processed the next business day.
- In-stock items ship within 1–3 business days; we'll notify you of any delay.
- Local pickup is available at our Anaheim store during business hours.
Shipping FAQ
How much does shipping cost? +
Shipping is a flat $353 to any address in the United States, confirmed at checkout before payment. In-store pickup at our Anaheim location is free.
Which carrier will deliver my order? +
We ship with UPS, FedEx, and DHL. The carrier used depends on your location and the size of your order; your tracking email will show which one is handling your delivery.
How long will delivery take? +
Orders are processed within 1–3 business days and typically arrive within 3–7 business days, depending on your region. Alaska and Hawaii may take 7–10 days.
How do I track my order? +
You'll receive a tracking number by email as soon as your order ships. Click the link for live updates, or log in to your account to view order history. You can also message us your order number anytime.
Do you ship internationally? +
At this time we ship within the United States only, including all 50 states. We're not able to process international orders yet.
What if my order is delayed or missing? +
Contact us within 7 days of the expected delivery date and we'll open an investigation with the carrier. For confirmed lost shipments, we'll arrange a replacement or refund per our Returns & Refund Policy.
Questions about your delivery?
Our team is quick to respond — reach out anytime about shipping, tracking, or your order.
Last updated: June 25, 2026