Easy returns, no stress
Not quite right? You have 30 days to return your order. Here's exactly how it works, what's covered, and how quickly you'll get your money back.
How to request a return or refund
Four simple steps. Start by contacting us — please don't ship anything back before we confirm your return.
Contact us
Message us by email or WhatsApp within 30 days of delivery with your order number and reason for return.
Get approval
We'll confirm your return and email you a prepaid return shipping label — return shipping is on us.
Ship it back
Pack the item unused, in its original packaging with all parts, attach the label, and drop it off.
Get refunded
Once we receive and inspect it, we refund your original payment method within 3–5 business days.
Returns by circumstance
Whatever the reason, here's how we handle it and who covers return shipping.
🔄 Change of mind
Changed your mind? Return any unused item in its original packaging within 30 days for a full refund.
We pay return shipping🔁 Exchanges
Want a different model, size, or color? Contact us and we'll arrange an exchange, subject to availability.
We pay return shipping⚙️ Faulty item
If your item arrives with a fault or develops one within the return period, we'll repair, replace, or refund it.
We pay return shipping📦 Damaged in transit
Arrived damaged? Send us photos within 48 hours of delivery and we'll sort a replacement or refund right away.
We pay return shipping❌ Wrong product
Received the wrong item? We'll cover return shipping and send the correct product or issue a full refund.
We pay return shipping🚚 Never arrived
If tracking shows your order didn't arrive, contact us and we'll investigate with the carrier and make it right.
We pay return shipping🛑 Cancellation after ordering
Need to cancel? Contact us as soon as possible. If it hasn't shipped yet, we'll cancel and refund in full.
Free if not yet shipped↩︎ After it's shipped
If your order already shipped, simply follow the standard 30-day return process above once it arrives.
We pay return shippingHow long everything takes
Return window
From the day your order is delivered.
Return approval
After you contact us with your request.
Inspection on arrival
Once your returned item reaches us.
Refund to your account
Issued to your original payment method after inspection.
✅ To be accepted, returns should be:
- Unused and in the same condition you received them.
- In the original packaging, with all parts, accessories, and manuals included.
- Requested within 30 days of the delivery date.
- Approved by our team before shipping back (we'll send a prepaid label).
Start a return or ask a question
Our team is quick to respond and happy to help with any return, exchange, or refund.
Last updated: June 25, 2026