Privacy Policy
How eBikesPlug collects, uses, and protects your information — explained in plain language, with a quick summary on every section.
This Privacy Policy explains how eBikesPlug ("we," "us," "our") collects, uses, and shares your personal information when you visit our site, shop with us, or get in touch. "You" means anyone whose information we collect — customers, visitors, and others.
By using our site and services, you agree to the practices described here. If you don't agree, please don't use the site. We may update this policy over time and will always post the current version on this page with a refreshed date.
The information we gather
What we collect depends on how you interact with us. Here are the three main sources.
Directly from you
When you order, create an account, or contact us:
- Name, address, phone, email
- Order & billing details
- Account login & security info
- Messages you send our support team
Automatically
As you browse, via cookies and similar tools:
- Device & browser details
- IP address & network info
- How you use and move through the site
From third parties
From trusted partners who help run our store:
- Platform & hosting providers
- Payment processors
- Analytics & advertising partners
Why we need your information
Products & services
To process payments, fulfill and ship your orders, manage your account, and handle returns or exchanges.
Marketing & offers
To send promotions and tailor what you see — only where allowed, and you can opt out anytime.
Security & fraud prevention
To detect and act on suspicious or fraudulent activity and keep accounts safe.
Support & improvement
To answer your questions, provide customer support, and make our services better.
Cookies, sharing & more
🍪Cookies & tracking+
Like most websites, we use cookies and similar technologies to power and improve the site, remember your preferences, and run analytics. We may also let trusted partners use cookies to tailor products and ads.
Most browsers accept cookies by default, but you can remove or block them in your browser settings. Blocking cookies may cause some features to stop working. Our site doesn't currently respond to "Do Not Track" signals.
🔄How we share information+
We may share your information with vendors who perform services for us (IT, payment processing, analytics, support, fulfillment, shipping); with business and marketing partners; when you direct or consent to it; within our corporate group; and when required by law or to protect our rights.
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
🔗Third-party websites & links+
Our site may link to platforms run by third parties. If you follow those links, review their own privacy and security policies — we don't control or guarantee them. A link doesn't imply we endorse the site.
🧒Children's data+
The services aren't intended for children and we don't knowingly collect data about them. If you're a parent or guardian and believe your child gave us information, contact us and we'll delete it. We have no actual knowledge of selling or sharing the data of anyone under 16.
🔐Security & retention+
No security is perfect, and information sent to us may not be secure in transit — please don't send sensitive details over insecure channels. We keep your personal information only as long as we need it to provide the services, meet legal obligations, resolve disputes, and enforce our policies.
🌍International users+
We may transfer, store, and process your information outside the country you live in, including by our staff and service providers. Where we transfer data out of Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses, unless the destination already offers an adequate level of protection.
📣Complaints+
If you have a complaint about how we handle your information, contact us using the details below. If you're not satisfied with our response, depending on where you live you may appeal or lodge a complaint with your local data protection authority.
What you can ask us to do
Depending on where you live, you may have some or all of these rights. Just contact us to use them — we won't treat you differently for asking.
01 Access / Know
Request a copy of the personal information we hold and how we use and share it.
02 Delete
Ask us to delete the personal information we maintain about you.
03 Correct
Ask us to fix inaccurate information we hold about you.
04 Portability
Receive a copy of your data or have it transferred to a third party, in certain cases.
05 Restrict
Ask us to stop or limit how we process your information.
06 Withdraw consent
Where we rely on consent, you can withdraw it at any time.
07 Appeal
Appeal our decision if we decline a request, by replying to our denial.
08 Manage emails
Opt out of marketing emails anytime via the unsubscribe link. Account and order emails still apply.
Questions about your privacy?
To exercise any of your rights or ask how we handle your data, reach out anytime — we're glad to help.
Last updated: June 24, 2026